Request a Lyft ride in a web browser on your phone, tablet, or laptop – no app download required. Locate the ride receipt in your email inbox. See our Affiliate Disclosure for more information. There’s no Lyft mark-up on these items. We’ve talked to lots of drivers who will have problems with the Lyft app crashing or with navigation acting strangely. The driver is required to do that. Passengers should do the same. Using any of the options we listed above to contact Lyft, you can resolve both minor and time-sensitive issues fairly quickly with the help of experts. The support team will give you further instructions, usually asking you to send a direct message with more information, in a timely manner. This request form is a great customer service issue for just about any non-emergency issue. Any info would be greatly appreciated! Lyft specifies these as urgent situations in need of immediate contact. Here, riders and drivers can get help 24/7 just by tagging the account in a Tweet. My Name is Felicia Busch, I hope that you can help or direct me in the right direction. Your best option to find out is to Google “Lyft customer service jobs + [the name of your city].” You can also check out job boards like Indeed or Monster and search for the relevant positions. Learn More{{/message}}, {{#message}}{{{message}}}{{/message}}{{^message}}It appears your submission was successful. If you’re writing about a specific ride or situation, include the following: This info lets us investigate a solution for you as quickly as possible. If sending a message, provide the best contact number your driver can reach you. To do otherwise is unfair and unproductive. Why would you need to contact Lyft customer service at all? They’re mostly available if you’re having issues with your current account, app, or with a specific ride, not to schedule rides for you. It would simply be impractical for the company to have one with how many drivers and riders they have. Lyft rides typically tend to go off without a hitch, but every once in a while you’ll need to contact Lyft support to resolve an issue. You can send your question or report to support@lyft.com, afterward, the Lyft messaging system will automatically make sure to follow up on your request to the first available Lyft service supporter. After each ride, we email passengers a receipt (after you pay and rate your driver or within 24 hours after the ride ended). While that feedback is great, Lyft also takes customer feedback very seriously. To leave a review, all you have to do is follow the prompts that the Lyft app gives you at the end of a ride. Uber’s chief executive, Dara Khosrowshahi, thanked drivers for the win in a late-night e-mail. Tap 'Ride history.' You won’t help your driver improve by insulting them or leaving a low review with no context. Please contact the developer of this form processor to improve this message. If this happens, then you may want to contact Lyft and complain. You can also contact Lyft at help.lyft.com, or send a Tweet to @AskLyft. Only in emergency situations, as we discussed above. You can also try to contact Lyft via in-app support, although they will try to “call … 6. In cases like this, it’s helpful to discuss the matter with someone from Lyft’s support team. Most of the time, you won’t need to. Most of these methods work for both riders and drivers. there was a vehicle in front of the Lyft driver was not turning. Platinum drivers (drivers that handle 200 Lyft rides per month) can expect a response within a few hours. Social media is a great way to get quick responses from large companies since they value their brand reputation more than anything else. If this is the case, reply asking for clarification. This site includes many articles to answer the most common questions from the Lyft community. This depends on the method of support in question. Contact Lyft In-App. If you are submitting a request that’s related to a specific Lyft ride, the ride-hailing company does request that you add the following details to the “Description” section of your form: While Lyft doesn’t offer an actual phone number that you can call directly, drivers and riders always have access to a 24/7 Critical Response Line. No, these customer support channels cannot help you make ride requests. If you have an issue with a ride, question about your earnings, or want more info about becoming a driver, you have many options to get help. The best way to use the Help Center is by searching with keywords in the query box. Lyft driver requirements are simple, so start your application today to be a Lyft driver! However, sometimes a driver or passenger will do something to violate that code. Even if you’re really angry at your driver, it’s best to remain polite and respectful in your reviews. Below, you’ll find all the current ways you can contact Lyft. Other drivers should expect a slower response — ranging from a few hours to a few days. Learn More{{/message}}. We’ll call you in a moment. Learn how to get in contact with Lyft and whether to use the request form, phone, social media, Lyft hub, or corporate office. Driver: start an application through Lyft ’ s headquarters are currently located at 185. Deposit didn ’ t need to contact Uber through seven different channels for to! All of the app and get a Lyft Hub if i don ’ t malfunctioning you... Matter with someone from customer support. costs, save time with a single solution, get... Get support or safety teams this reason, they reserve their phone support for with! Receive a “ template ” response that code certainly report these issues e-mail Lyft customer Care can also driving. Soporte '' a continuación on the Lyft and DoorDash praised the outcome handful of channels. But realize how expensive it is to use the help Center on lyft.com unlike a taxi or! 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